Return & Refund Policy

1. Return Eligibility
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
Unused, unworn, unwashed, and in the same condition that you received it.
In its original packaging with all tags attached.
Accompanied by a proof of purchase (order number or email receipt).
2. Non-Returnable Items
The following items cannot be returned:
Gift cards.
Personalized, custom-made, or engraved items.
Final sale or clearance items.
3. Return Process
To initiate a return, please email us at service@faithehub.com with:
Your Order Number.
The reason for the return.
Clear photos or videos if the item is defective, damaged, or incorrect.
Note: Please do not send your purchase back to the manufacturer or the address on the shipping label without prior authorization.
4. Return Shipping Costs
Customers are responsible for paying their own shipping costs for returning items unless the product is defective, damaged, or wrongfully shipped by us.
Original shipping fees are strictly non-refundable.
We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
5. Refunds
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be automatically processed back to your original payment method within 5–10 business days.
6. Damaged or Incorrect Items
Please inspect your order upon delivery. If an item is damaged, defective, or incorrect, contact us within 7 days of delivery with proof so we can evaluate the issue and make it right immediately.